Terms & Conditions

Terms & Conditions

Please read these Terms carefully before using our website or placing an order.

1. Overview

By using our website or placing an order, you agree to these Terms. If you do not agree, please refrain from using the site or making a purchase. These Terms may be updated from time to time; continued use constitutes acceptance of any changes.

2. Products & Pricing

  • Product images and descriptions aim to be accurate; minor variations in finish/stone pattern may occur due to the handcrafted nature.
  • Prices are subject to change without notice; the price confirmed at checkout is the price you pay.
  • Occasional typographical or system errors may occur; we reserve the right to correct such errors and cancel/refund affected orders.

3. Orders & Acceptance

  • Your order is accepted when we confirm it and initiate processing/dispatch.
  • We may cancel/refund orders in cases of stock issues, payment problems, invalid addresses, or suspected fraud/abuse.
  • Once an order is dispatched, changes or cancellations may not be possible.

4. Payments

  • We accept major cards, UPI, bank transfer, and Cash on Delivery (COD) where available.
  • COD attracts an additional INR 200 fee in India.
  • Payments are processed via secure gateways (e.g., Razorpay/PayPal). We do not store full card details.

5. Shipping & Delivery

  • Dispatch: within 1–7 days from our warehouse. ()
  • Delivery within India: typically 2–4 days after dispatch; shipping is free within India.
  • Worldwide shipping via trusted couriers with tracking and insurance.

Delays may occur during peak seasons, adverse weather, or National Holidays.

6. Taxes & Duties

  • For deliveries within India, taxes are included in the product price.
  • For international shipments, import duties/taxes (if any) are borne by the recipient per local regulations.

7. Returns, Exchanges & Refunds

  • Returns/exchanges accepted within 2 days of delivery; we issue a credit note (valid 1 year).
  • No returns/exchanges on Sale items.
  • Refunds are only for items received damaged upon opening, after verification and inspection.

See our detailed Return & Refund Policy for eligibility, pickup fees, and processing timelines.

8. Care & Use

Keep jewellery away from moisture, chemicals, and fragrances; store in the provided box or pouch. Avoid impact, water exposure, and abrasive surfaces to preserve plating and stones.

9. IP & Content

All trademarks, logos, images, text, and other content are the property of Amraani or its licensors and are protected by applicable laws. You may not copy, reproduce, modify, distribute, or exploit any content without prior written consent.

10. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at our principal place of business.

Contact

Questions about these Terms? Reach us at info@amraani.com or WhatsApp/Call +91 9355237837, Mon–Sat, 10:00 AM–8:00 PM (IST).